OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, absolutely! We take great care to ensure that the products you see in our pictures accurately represent what you'll receive. Our commitment to quality means you can shop with confidence, knowing you'll get exactly what you expect.

How long will it take to receive my order?

Delivery times vary based on your location and shipping method chosen. Typically, orders are processed within  business days and shipped promptly to ensure timely delivery.

Do you offer international shipping?

Yes, we ship internationally to select countries. Shipping costs and delivery times may vary depending on your location.

What is your return policy?

We offer a 15-day return policy for eligible items. Please review our Returns & Exchanges page for detailed instructions on how to initiate a return.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on our website or through the carrier's website.

Are all products on your site in stock?

We strive to keep our inventory updated in real-time. Occasionally, certain items may be out of stock temporarily. In such cases, you will be notified promptly.

 

Can I cancel or modify my order after it has been placed?

We process orders quickly to ensure prompt delivery. Please contact our customer service team immediately if you need to cancel or modify your order.

How can I contact customer support?

You can reach our customer support team via email at mysteria312@email.com. We're here to assist you with any questions or concerns you may have.

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